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Edinburgh, UK
snehal.1409@gmail.com
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I build AI systems that work in production, not just in notebooks. Over the past decade I have led teams delivering real-time personalisation, RAG and GraphRAG knowledge systems, agentic AI, and LLM evaluation infrastructure at scale -- most recently as Head of AI at Viator (Tripadvisor Group), where I built the AI function from zero to 12+ scientists and engineers and delivered GBP 50M+ in measurable business impact.

My research focus is the gap between what AI systems appear to do and what they actually do in production -- from trajectory-level agent evaluation (where per-turn metrics substantially overstate end-to-end quality) to cost-aware prompt optimisation (published at ACM KDD 2025). I co-designed a GenAI safety and evaluation research programme with the University of Edinburgh.

I am also the founder of NC, a research-backed AI companion for real-time intent prediction in digital communication, grounded in a pre-registered randomised controlled trial and a computational psychiatry collaboration with Prof Peggy Series at the University of Edinburgh.

Core work: Production LLM systems and agentic AI | RAG and GraphRAG | LLM evaluation methodology | Responsible AI governance | ML team leadership